Audiolog advanced call recording servers are designed to meet the needs of a wide range of voice & screen recording applications in call centers equipped with the Avaya Definity G3 & MultiVantage. Flexibility is achieved through support for multiple types of G3 voice connectivity, as well as expert integration to leading CTI Servers.
Voice connectivity options on Avaya Definity G3 include:
- Direct tapping of 2-wire digital sets
- Direct tapping of analog stations
- Direct tapping of digital & analog trunks
- Digital (DS1) & analog service observe
- Digital (DS1) & analog single-step conferencing
CTI support includes:
- Avaya CVCT (TSAPI)
- Genesys T-Server
- Cisco ICM
Audiolog software utilizes several co-resident modules to perform all CTI, recording, database, and playback functions:
- Recorder Module provides telephony interface, signaling, compression, and recording functions.
- CTI Link Module provides the direct interface to TSAPI (or other CTI server) for recording control and call-associated data collection.
- Call Manager Module provides automated update of Audiolog’s onboard SQL Catalog database as each call is recorded.
- Player Module provides user-friendly GUI for call search, selection, and playback
Audiolog has tested their recording platform and achieved compliance tested status on March 22, 2002.
Marketing Materials Downloads:
Audiolog CallCenter Brochure (pdf)
Avaya's Overview of Recording Solutions (pdf)
Cinergy Success Story (pdf)
Contact Information:
David Zibelman
dz@mercom.com
702-838-2635
Support Information:
201-507-8800
