Lyndhurst, NJ, March 24, 2003--Mercom Systems, Inc. (www.mercom.com), an industry leader for easy to use multimedia recording and agent evaluation tools for contact centers, today announced they have been awarded a GSA Schedule contract from the Federal Government. The contract enables government agencies to benefit from Mercom’s recording and new evaluation technology, that will be demonstrated at the 2003 FOSE (Federal Office Systems Expo) show, April 8-10,2003 in Washington DC.

Mercom has been operating in the public safety and contact center markets since 1996, serving nearly 5,000 customers worldwide.  (MIQ) software provide cost-effective and easy to use recording and call evaluation platforms for call takers to serve the public and corporations.  Audiolog enables global business-driven and/or on-demand recording of calls. Calls can be automatically
recorded online and instantly retrieved for weeks, months, or years. Mercom’s
solutions also integrate with trunked radio systems.  MIQ uses Microsoft’s ASP.net technology to provide a powerful browser-based call evaluation and quality monitoring system.  This state-of-the-art set of tools empowers significantly enhanced productivity for public and corporate managers to develop the skills and responsiveness of their contact center agents.

Mercom will be demonstrating these tools live at the FOSE Show in Washington, DC. Mercom will be located in the Microsoft Pavilion, in the Productivity in Government area. FOSE is the largest information technology exposition serving the government marketplace.  Mercom Sales and Marketing Vice President Bob Jagendorf explains, “Our solutions will enable government workers to streamline business processes efficiently and cost effectively because we make information available to workers when they need it.  They also satisfy legal, security and liability needs.”  Mercom's new GSA Schedule is GS-35F-0146N.