Mercom Announces NAS Support for its Audiolog Computer Telephony Voice Recording Server
Automatic, Scheduled Archiving Eliminates Handling of Removable Media
Lyndhurst, NJ – March 8, 2001 – Mercom Systems, Inc. (www.mercom.com), a leading provider of computer telephony solutions for CRM and related markets, announced today at CT EXPO 2001 in Los Angeles that Network Attached Storage (NAS) support is now available as an option for its Audiolog™ Recording Servers.
The new incremental-cost option allows Audiolog Recording Servers to archive recorded material to standard NAS devices with TCP/IP addressing that have been attached to the same local or wide-area network as the Audiolog Recording Server, providing automated backups and centralized management and security for the files.
"The NAS option will benefit enterprises with recording servers in multiple departments, such as claims, customer service and billing," explained Richard Van Tieghem, Mercom’s vice president of operations. "Recorded material can be uploaded to NAS subsystems, where it will be under centralized control and management. Users will have more flexibility concerning where recordings are stored, and can take advantage of the fault tolerant technologies available with today’s NAS systems."
An Audiolog Recording Server can support up to 144 call agents, and a DVD disc can hold about 500 hours of conversation. Assuming the agents are talking four hours a day, archiving to disc has to take place at least once a day in such an environment, producing discs that have to be handled, managed and secured, he noted. With the new option, this handling can be eliminated and the archiving process can be automated, both for offices on a LAN, and for geographically dispersed branch locations on an enterprise’s WAN, he added. The software can additionally control how long the material it stored on the NAS device before deletion.
About Audiolog
The award winning Audiolog is an open-architecture call recording, cataloging and archiving server built upon the Windows NT operating system with its recorder control API based on Microsoft ActiveX technology. The latest evolution of Audiolog includes its Record-On-Demand via Network Interface, or RODNI™ and IRIS software that allows a customer to decide the call types to be recorded based on various criteria, number of calls and schedule considerations.
About Us
Mercom Systems, Inc., is a privately held, leading provider of digital recording, agent evaluation and screen recording solutions. Focusing on the CRM, contact center, public safety and related markets, Mercom is headquartered in Lyndhurst, New Jersey, with international offices in Latin America, Europe, and Asia. Mercom’s award winning solutions are installed in more than 2,500 leading call centers, government agencies, public utilities, and financial institutions around the world. Mercom was named one of the fastest-growing companies in the country by Inc. magazine in its most recent annual ranking of the Inc. 500, the comprehensive guide to America’s fastest-growing private companies.
Mercom offers contact centers innovative agent evaluation technology and expert professional services. Mercom’s products and services are marketed worldwide through a network of highly skilled OEMs, distributors, and value-added resellers.
Year after year, Mercom’s innovative products have been recognized as "Best of Show," and "Product of the Year" by leading industry publications including "Computer Telephony" and "Communications Solutions" (formerly "CTI") magazines.
Contact Information
Mercom Systems, Inc., 9 Polito Avenue, 9th Floor, Lyndhurst, NJ 07071,
Toll Free: 888-637-2661, Phone: 201-507-8800, Fax: 201-507-5554,
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Mercom, RAPI-X, RODNI, and IRIS are trademarks of Mercom, Inc.
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