Lyndhurst, NJ — March 6, 2001 - Mercom Systems (www.mercom.com), a leading developer of advanced CRM and multi-media recording solutions for customer contact centers, today announced that its award-winning Audiolog™ 2.70 SR1 computer telephony enabled call recording server is now certified for seamless operation with the Siemens Hicom® 300 H communications platform. Certification by the Siemens Ready™ developer support program assures that Mercom’s Audiolog meets Siemens’ standards for telephony interoperability. Siemens Enterprise Networks LLC, a pace-setter in multimedia IP communications with its HiPath™ convergence architecture, offers enterprises real-world solutions that enable customers to deploy technology at their own pace and optimally preserves current infrastructure and application investments.
"The Siemens certification is yet another example of Mercom’s commitment to fully integrate with a customer’s contact center and computer telephony environments," stated David Zibelman, vice president of business development for Mercom. "This certification allows Siemens customers to intensify their CRM efforts by utilizing Audiolog’s suite of CTI call recording solutions and agent quality monitoring and evaluation applications. Users of Siemens’ products now have the ability to capitalize on the features and benefits from the Siemens platform and Mercom’s award-winning CRM tools in both digital recording and quality monitoring."
"With Siemens Ready certification," said Mark Cheeseman, product manager for the Siemens Ready Program, "customers can be assured that their products will enhance and integrate seamlessly with Siemens communication platforms. This certification of Mercom’s Audiolog 2.70 SR1 assures our mutual customers that their solution is fully tested prior to implementation."
The Siemens Ready program provides technical and marketing support to third parties at all stages of their product concept and development process. Siemens Ready aids developers and Siemens customers in their efforts by making available a variety of tools and documentation and through its special developers’ on-line bulletin board (BBS). Vendors who display the Siemens Ready logo on their product show that they have tested this product in the Siemens Ready labs to ensure connectivity to specific Siemens systems. Many of the products tested in the Siemens Ready lab have similar features and functions, so customers are advised to check with a Siemens sales representative to ensure the best solution for their specific application requirement.
About Siemens
Based in Boca Raton, Fla., Siemens Information and Communication Networks, Inc., with its subsidiaries -- Siemens Carrier Networks LLC, Siemens Enterprise Networks LLC and Optisphere Networks Inc., is a leading provider of integrated voice and data networks and solutions for enterprises, carriers and service providers. For more information, visit www.icn.siemens.com
Siemens AG, headquartered in Berlin and Munich, Germany, is a leading global electrical engineering and electronics company, employing over 447,000 people in 193 countries, with sales in excess of $74 billion worldwide in fiscal 2000. The United States is the largest market for Siemens globally. In the U.S., Siemens employs more than 73,000 employees and achieved sales of more than $17.1 billion in fiscal 2000. Siemens’ U.S. businesses are leaders in the information and communication, healthcare, energy, industry, financial services, transportation and lighting sectors.
About Audiolog
The award winning Audiolog is an open-architecture call recording, cataloging and archiving server built upon the Windows NT operating system with its recorder control API based upon Microsoft ActiveX technology. The latest evolution of Audiolog includes its Record-On-Demand via Network Interface, or RODNI™ and IRIS software that allows a customer to decide the call types to be recorded based on various criteria, number of calls and schedule considerations.
