Lyndhurst, NJ, March 15, 2005 -- Mercom Systems, Inc. announced today that its Audiolog call recording server now supports call recording for Session Initiation Protocol (SIP) environments.  SIP is the signaling method for VoIP that is quickly becoming the world standard.  Mercom’s SIP-interface VoIP recorder provides cost-effective software-only and turnkey recording solutions for SIP-enabled IP telephony contact centers.  SIP enables contact centers to operate as a network-based service, feed calls to remote agents located anywhere, unify communication channels, and achieve substantial cost savings.    

“Mercom is moving quickly to meet the recording and quality monitoring needs of a changing IP telephony and contact center market,” said Bob Jagendorf, director of marketing and sales at Mercom.  “By offering SIP recording, we are demonstrating how Mercom continues to be on the cutting-edge, keeping up with the newest and best technologies that are available to call centers.”

Mercom offers a comprehensive recording, evaluation, and analysis suite for all IP telephony environments, including SIP-enabled contact centers. 

Mercom’s Audiolog systems are installed in nearly 6,000 of the world’s leading call centers, mission-critical public safety and government agencies, utilities, and financial institutions.