Mercom Systems Receives Communications Solutions™ Magazine’s “Product of the Year” Award

Audiolog for SIP Honored for Outstanding Innovation

Lyndhurst, NJ, May 2, 2005 — Mercom Systems Inc. announced today that Technology Marketing Corporation (TMC®)’s Communications Solutions online magazine (www.tmcnet.com/comsol) has named Audiolog for SIP a “Communications Solutions Product of the Year Award,” recipient.  The award was announced on TMCnet.com on April 25, 2005.

Mercom announced in March 2005 that its Audiolog call recording server supports call recording for Session Initiation Protocol (SIP) environments.  SIP is the signaling method for VoIP that is quickly becoming the world standard.  Mercom’s SIP-interface VoIP recorder provides cost-effective software-only and turnkey recording solutions for SIP-enabled IP telephony contact centers.  SIP enables contact centers to operate as a network-based service, feed calls to remote agents located anywhere, unify communication channels, and achieve substantial cost savings.

 

“Mercom realizes the importance of constant innovation to keep up with the changing call recording needs of the IP telephony and call center markets,” said Kristyn Emenecker, product manager of contact center solutions for Mercom.  “We are thrilled to be recognized for our contributions to the industry’s technology.”     

“Each year Communications Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements.  Mercom has demonstrated to the editors of Communications Solutions that its products or services have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them,” said Rich Tehrani, President and Group Publisher of Communications Solutions.

The Product of the Year Award winners are currently published in the April 2005 issue of Communications Solutions magazine online (www.tmcnet.com/comsol).

About Us

Mercom Systems, Inc. is a leading provider of easy-to-use multimedia recording and evaluation tools for contact centers.  The company is privately held and headquartered in Lyndhurst, New Jersey.  Mercom has been operating in the public safety and contact center markets since 1996, serving over 6,000 customers worldwide.  It has developed a reputation for delivering highly-reliable, advanced recording technologies to contact centers across a wide range of industries.  Mercom’s contact center products help clients retain customers and employees, reduce interaction handling time, enhance employee skill sets, increase revenue, and minimize training costs. 

 

About TMC®

Technology Marketing Corporation (TMC) publishes two print magazines: Customer Interaction Solutions, and Internet Telephony; five digital publications, SIP Magazine, Speech-World, WiFI Telephony Magazine, VoIP Developer, WiMAX Magazine; and the online publications TMCnet.com, Planet PDA Magazine, WiFi Revolution, Alternative Power and BiometriTech. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC also produces The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its Web site at www.tmcnet.com.

Contact Information
For more information, contact Mercom at 888-MERCOM1 or visit www.mercom.com. 

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Trademark
Mercom and Audiolog are trademarks of Mercom Systems, Inc