Lyndhurst, NJ, October 31, 2005 — Mercom announced today its Audiolog Call Recording Server Release 3.3. Version 3.3 emphasizes security and reporting enhancements that lead the industry. With this release, Mercom continues to secure customer investments in call recording and quality monitoring solutions by sustaining upward compatibility and seamless scalability since its platform was first offered in 1996. Mercom’s stable-platform development philosophy guarantees customers a versatile, fully featured audio recording system with low total cost of ownership.

New Operating System Support

Audiolog 3.3, which has been enhanced to run on Windows XP Professional SP2 and 2003 Server operating systems, leverages inherent Windows security and Windows Groups in login. Mercom is committed to a straightforward upgrade path for its customers. With version 3.3, Audiolog continues to be cross-compatible regardless of application and customers benefit from a seamless upgrade on an established platform.

Agent Free-Seating Functionality for Any Size Enterprise

Even in non-CTI environments, true searches by agent ID can be performed, and free-seating for any size enterprise is simplified and manageable. Selective archiving and deletion can be based upon agent name.  For added security, recordings can be automatically deleted via Department of Defense-compliant standards.

Playback Audit Reporting Documents “Chain of Custody”

“In today’s world of HIPAA and related security and privacy concerns, we believe one of the strongest features of Audiolog 3.3 is the ability to positively guard access to sensitive data and to document a chain of custody for every call recording,” said Bob Jagendorf, Audiolog Sales & Marketing Director, Americas & Europe. “This access tracking applies to everyone who touches the call, not simply the last person in the line, creating a valuable and reliable record that can then be printed or otherwise used to document the history of the call recording.”